Privacy Policy

Last updated: 09/04/2024

Your privacy is important to us, and we are committed to protecting the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) requirements.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you schedule appointments, complete intake forms, communicate with us via phone, email, or in person, or use our website. This information may include but is not limited to:

Name
Contact information (email address, phone number, mailing address)
Date of birth
Medical history
Health insurance information
Payment information

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide you with acupuncture treatments and related healthcare services
To communicate with you regarding appointment scheduling, reminders, and follow-up care
To process payments and insurance claims
To maintain accurate medical records
To improve our services and customise your experience
To comply with legal and regulatory requirements, including GDPR obligations

3. Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

With your consent
To our business partners, service providers, or contractors who assist us in providing services to you
To comply with legal obligations, such as responding to requests from regulatory authorities or law enforcement agencies
To protect the rights, property, or safety of our clinic, staff, or patients

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We implement appropriate technical and organizational measures to ensure the security and confidentiality of your data

5. Your Rights

Under the GDPR, you have the following rights regarding your personal information:
The right to access your personal data
The right to rectify inaccurate or incomplete information
The right to erasure (‘right to be forgotten’)
The right to restrict processing of your data
The right to data portability
The right to object to the processing of your data
Rights related to automated decision making and profiling

We have a legal obligation to retain your records for 7 years after your most recent appointment (or after you have reached age 25, if this is longer). After this period you can ask me to delete your records if you wish. Otherwise, I will retain your records indefinitely in order that I can provide you with the best possible care should you wish to see me at some future date.

If you would like to exercise any of these rights, please contact us using the contact information provided below.

7. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the revised policy on our website with the effective date indicated at the top. We encourage you to review this policy periodically for any updates.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or our practices regarding your personal information, please contact us at acupuncturebyeve@gmail.com

By using our services, you agree to the terms outlined in this Privacy Policy.

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